FAQs

Frequently Asked Questions

Find answers to common questions about shopping with CARTFILLER ECOM PRIVATE LIMITED.

1. What products do you sell?

We offer a range of electronics and technology products, including gadgets, mobile accessories, computer accessories, audio products, smart devices, home electronics, peripherals, and other everyday tech essentials.

2. Do you deliver across India?

Yes. We currently deliver to serviceable locations across India through third-party courier and logistics partners.

3. How long does delivery take?

Standard delivery usually takes approximately 3–7 business days after dispatch, depending on your location and courier serviceability.

Some locations may take longer due to remote delivery areas, public holidays, weather conditions, or courier delays.

4. How long does order processing take?

Orders are generally processed within 1–2 business days after successful payment confirmation.

5. How can I track my order?

Once your order is dispatched, tracking details may be shared with you through email, SMS, or your account, where available.

6. Can I cancel my order?

Orders can generally be cancelled before dispatch.

Once an order has been dispatched or handed over to the courier, cancellation may no longer be possible.

7. What should I do if I receive a damaged product?

Please contact us within 7 days of delivery for a damaged or defective product.

We recommend providing:

Order ID
Product photos
Packaging photos
Unboxing video, where available

Our team will review the request and assist with the applicable resolution.

8. What if I receive the wrong product?

If you receive an incorrect product, please notify us within 48 hours of delivery.

Keep the product unused and retain the original packaging, accessories, manuals, and other included items.

9. What if an item or accessory is missing?

Please contact us within 48 hours of delivery and share your Order ID along with relevant photos or an unboxing video where available.

10. How do I request a return?

Contact our support team and provide:

Order ID
Product name
Reason for return
Relevant photographs or videos

Return requests are reviewed according to our Refund and Returns Policy.

11. How long does a refund take?

Once an eligible returned product has been received, inspected, and approved, refunds are generally initiated within 3–5 business days.

Your bank or payment provider may take additional time to credit the amount.

12. Where will my refund be sent?

Approved refunds are generally processed back to the original payment method used for the order.

13. Are shipping charges refundable?

Shipping charges may be refundable if:

The product was delivered damaged or defective.
The wrong product was sent by us.

Shipping charges may not be refundable for certain customer-initiated returns.

14. Do your products have a warranty?

Certain products may include a manufacturer, distributor, brand, or seller warranty.

Warranty terms and duration vary by product.

15. What happens if my product develops a problem after the return period?

After the return period, eligible warranty claims may need to be handled through the manufacturer or an authorised service centre.

We may assist by providing invoice or warranty-related information where available.

16. What should I do if payment was deducted but my order was not confirmed?

Please contact us with:

Payment reference or transaction ID
Amount paid
Date of payment
Registered email or phone number

We will check the transaction status.

17. What payment methods do you accept?

Available payment methods may include:

UPI
Debit cards
Credit cards
Net banking
Other payment options displayed during checkout

Available methods may vary depending on the payment gateway.

18. Can I change my delivery address after placing an order?

If the order has not yet been processed or dispatched, contact us as soon as possible.

Once the order has been dispatched, address changes may not be possible.

19. What happens if I am unavailable during delivery?

The courier partner may make additional delivery attempts depending on its policy.

If delivery repeatedly fails, the shipment may be returned to us.

Additional shipping charges may apply for re-dispatch.

20. My tracking says delivered, but I did not receive the order. What should I do?

We will check the delivery status with the courier partner and assist you with the next steps.

21. Can I return a product if I ordered the wrong model?

Returns due to customer preference, incorrect model selection, or compatibility issues may be subject to our Refund and Returns Policy.

We recommend checking product specifications before purchase.

22. Can I exchange a product?

Eligible defective, damaged, or incorrectly delivered products may qualify for replacement.

Replacement is subject to stock availability and the applicable return conditions.

23. Are all products returnable?

No. Certain items may not be eligible for return, including:

Used or damaged products
Products with missing accessories
Products with tampered serial numbers
Digital products or activation keys
Items marked as non-returnable
Products damaged due to misuse

Please review our Refund and Returns Policy for details.

24. Do I need an unboxing video?

An unboxing video is strongly recommended, especially for electronic products.

It can help us verify claims involving:

Transit damage
Missing items
Incorrect products
Tampered packaging

25. How can I contact customer support?

You can contact us at:

Email: info@cartfillerelectronics.com
Phone: +91 9887473209

Address: First Floor, Property No. 55, Block and Pocket A-1, Rohini Sector 6, New Delhi, North West Delhi, Delhi – 110085, India