Refund and Returns Policy

Last Updated: 25/09/2026

Thank you for shopping with CARTFILLER ECOM PRIVATE LIMITED. We aim to provide reliable electronic products, accessories, gadgets, and technology essentials along with a smooth and dependable shopping experience.

Please read this Refund and Returns Policy carefully to understand the conditions applicable to returns, replacements, refunds, cancellations, and warranty-related requests.

1. Eligibility for Returns

We accept eligible return requests under the following circumstances:

a. Damaged or Defective Products

You may request a return, replacement, or refund if:

The product is received damaged, defective, or not functioning as intended.
You notify us within 7 days from the date of delivery.
You provide clear photographs and, where possible, an unboxing video showing the condition of the product and packaging.
The product has not been damaged due to misuse, improper handling, or installation after delivery.

b. Wrong Product Delivered

If you receive a product different from the one you ordered:

Report the issue within 48 hours of delivery.
Keep the product unused and in its original condition.
Retain the original packaging, accessories, manuals, warranty cards, and other included items.

After verification, we will arrange an appropriate replacement or refund.

c. Missing Items or Accessories

If your order is delivered with missing components, accessories, or bundled items:

Notify us within 48 hours of delivery.
Share your Order ID along with relevant photographs or an unboxing video where available.

Our team will verify the issue and provide an appropriate resolution.

d. Non-Returnable Items

The following products may not be eligible for return or refund:

Products damaged due to misuse, negligence, liquid damage, electrical damage, physical impact, or improper handling.
Products damaged due to incorrect installation or use.
Products with removed, altered, or tampered serial numbers or identification labels.
Products returned without their original packaging, accessories, manuals, warranty cards, or bundled items.
Products modified, repaired, or opened by unauthorised persons.
Software, digital products, activation keys, downloadable products, or digital licences.
Gift cards or similar non-physical products.
Products damaged after successful delivery due to customer handling.
Products specifically marked as non-returnable on the product page.

2. Return Conditions

To qualify for a return, the following conditions must generally be met:

The product must be returned in its original condition.
Original packaging must be retained and returned.
All accessories, cables, chargers, manuals, warranty documents, invoices, and promotional items must be included.
Serial numbers and product identification details must match our order records.
The product must not show signs of misuse, modification, unauthorised repair, or accidental damage.
Any free products or bundled items received with the order must also be returned where applicable.

Products that do not satisfy the applicable return conditions may be refused and returned to the customer.

3. Return Process

To initiate a return, replacement, or refund request:

Contact our customer support team through email or the contact details provided below.
Provide the following information:
- Order ID
- Product name
- Date of delivery
- Reason for return
- Description of the issue
- Relevant photos and/or videos
Our support team will review the request, generally within 24–48 business hours.
If the return request is approved:
- We may arrange a pickup from the delivery address where reverse pickup service is available, or
- We may ask you to send the product to our designated return address.
Once the returned product is received, it will be inspected by our team.
After successful inspection, the applicable refund or replacement will be processed.

Please do not send a product back without receiving return instructions or approval from our support team.

4. Refund Process

Once the returned product has been received and successfully inspected, eligible refunds will generally be issued to the original payment method used for the purchase.

Refund Processing Time

Approved refunds are normally initiated within:

3–5 business days after successful inspection and approval.

The actual time taken for the refund to appear in your bank account, card, UPI account, or other payment method may depend on your bank, payment gateway, or financial service provider.

Shipping charges may be refunded where:

A damaged or defective product was delivered.
An incorrect product was delivered.
The error occurred from our side.

Shipping charges may not be refundable where the return is due to:

Customer preference.
Incorrect product selection by the customer.
Compatibility issues that were clearly mentioned in the product description.
Change of mind, where such returns are not specifically allowed.

5. Replacement Policy

You may be eligible for a replacement if:

The product is defective within the applicable return period.
The wrong product was delivered.
The product was received damaged.
The same product is available in stock.

If the same product is unavailable, we may offer:

A full eligible refund, or
A replacement with another suitable product, subject to your approval and any applicable price difference.

Replacement availability is subject to stock availability.

6. Order Cancellation

Orders may generally be cancelled only before dispatch.

Once an order has been packed, handed over to the courier, or dispatched from our fulfilment location, cancellation may no longer be possible.

If your cancellation request is approved before dispatch:

The applicable amount will be refunded to the original payment method.
Refund processing timelines may depend on the payment provider or bank.

If the product has already been dispatched, you may request a return after delivery only if the product qualifies under this Refund and Returns Policy.

7. Warranty Claims

Certain electronic products sold by CARTFILLER ECOM PRIVATE LIMITED may be covered by a manufacturer, brand, distributor, or seller warranty.

The applicable warranty period and terms may vary depending on the product.

After the applicable return period has expired:

Warranty claims may need to be raised directly with the manufacturer or authorised service centre.
We may assist by providing invoices, purchase documentation, or available warranty information.
Repair, replacement, inspection, and service timelines will be governed by the relevant manufacturer’s or service provider’s warranty terms.

CARTFILLER ECOM PRIVATE LIMITED does not independently extend a manufacturer’s warranty unless specifically stated on the product page.

8. Product Inspection

All returned products may undergo an inspection before a refund or replacement is approved.

During inspection, we may verify:

Product condition
Serial number
Packaging
Accessories
Signs of physical or liquid damage
Signs of misuse
Missing components
Unauthorised repairs or modifications

If the product does not meet the applicable return conditions, the refund or replacement request may be declined.

9. Exceptions

A return, refund, or replacement request may be declined if:

The request is submitted after the applicable return period.
The product has been physically damaged after delivery.
The product has been misused or improperly handled.
The product has been modified or repaired by an unauthorised person.
The serial number or identification label has been removed or tampered with.
Accessories, packaging, manuals, or bundled items are missing.
The issue resulted from improper installation or incompatible usage.
The product is functioning correctly and the issue is not a manufacturing or delivery-related defect.
The item falls under a specifically stated non-returnable category.

10. Damaged Package on Delivery

If the outer package appears visibly damaged, opened, tampered with, or severely crushed at the time of delivery, we recommend that you:

Inspect the package before accepting it where possible.
Record photographs or video of the damaged package.
Contact us immediately if you notice any issue with the delivered product.

Where possible, customers are encouraged to record an unboxing video for high-value electronic products, as this may help us verify damage, missing items, or incorrect products more quickly.

11. Contact Us

For questions regarding returns, refunds, replacements, warranty assistance, or order cancellations, please contact:

CARTFILLER ECOM PRIVATE LIMITED

Email: info@cartfillerelectronics.com

Phone: +91 9887473209

Address: First Floor, Property No. 55, Block and Pocket A-1, Rohini Sector 6, New Delhi, North West Delhi, Delhi – 110085, India