Privacy Policy

Last Updated: 25/09/2026

Introduction

Your privacy is important to us at CARTFILLER ECOM PRIVATE LIMITED. This Privacy Policy explains how we collect, use, store, process, disclose, and protect your information when you visit our website and use our products or services.

CARTFILLER ECOM PRIVATE LIMITED is an Indian e-commerce company engaged in the sale of electronics and technology products, including electronic accessories, mobile accessories, computer accessories, audio products, smart devices, home electronics, gadgets, peripherals, and other related products.

By accessing or using our website, creating an account, placing an order, or otherwise interacting with our services, you acknowledge the practices described in this Privacy Policy.

This Privacy Policy is intended to comply with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable legal and regulatory requirements.

1. Information We Collect

We may collect personal information including:

Full Name
Email Address
Phone Number
Shipping Address
Billing Address
Account Information
Payment-related Information
Company Name, where applicable
GST Number, where applicable
Order and Purchase History
Product Enquiries
Return and Refund Information
Warranty or Product Support Information
Communication with our customer support team
Any other information voluntarily provided by you

We may also automatically collect certain technical information when you access our website, including:

IP Address
Browser Type
Operating System
Device Type
Device Information
Website Usage Information
Cookies and Similar Technologies
Referral Source
Pages Visited
Time Spent on the Website
General interaction and browsing data

2. Consent

Where required under applicable law, we obtain your consent before collecting or processing your personal information.

You may provide personal information when you:

Create an account
Place an order
Make a payment
Contact customer support
Submit a product enquiry
Request a return, refund, or replacement
Subscribe to promotional communications
Register for warranty or after-sales support

You may withdraw your consent where permitted by law by contacting us using the details provided in this Privacy Policy.

Withdrawal of consent will not affect the lawfulness of processing carried out before such withdrawal and may affect our ability to provide certain services to you.

3. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Verify order and customer information
Process payments securely
Arrange product delivery
Send order confirmations and shipping updates
Manage returns, refunds, cancellations, and replacements
Provide warranty and after-sales assistance
Respond to customer enquiries
Maintain customer accounts
Improve our website, products, and services
Personalise your shopping experience
Detect and prevent fraud or unauthorised transactions
Maintain transaction and accounting records
Send promotional offers and marketing communications where consent has been provided
Comply with taxation, legal, regulatory, and statutory requirements
Resolve customer complaints and disputes

4. Payment Information

Payments made through our website may be processed by authorised banks, payment gateways, payment processors, or other financial service providers.

We may not directly store complete card numbers, UPI credentials, CVV details, banking passwords, or similar sensitive payment credentials where such information is handled directly by the relevant payment service provider.

Payment information is processed in accordance with the security practices and policies of the respective payment gateway or financial service provider.

5. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties.

We may share necessary information with authorised service providers, including:

Payment gateway providers
Banks and payment processors
Courier and logistics partners
Warehousing and fulfilment partners
Technology service providers
Website hosting providers
Cloud service providers
Customer support providers
Warranty and service partners
Accounting and professional service providers
Government authorities, regulators, courts, or law enforcement agencies where required by law

We share only the information reasonably necessary for these parties to perform their services.

Where appropriate, service providers are required to maintain suitable security and confidentiality measures.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Maintain shopping cart sessions
Remember user preferences
Keep users logged into their accounts
Improve website functionality
Analyse website traffic
Understand customer behaviour
Improve website performance
Detect fraudulent or suspicious activity
Improve security
Provide a better browsing experience

You may disable or restrict cookies through your browser settings.

However, disabling certain cookies may affect the functionality of some parts of the website.

7. Marketing Communications

Where you have provided consent, we may send you:

Promotional offers
Product updates
Discount information
New product announcements
Marketing emails
Other commercial communications

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

You may still receive essential service communications relating to your orders, payments, deliveries, returns, refunds, or account activity.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

Process and deliver orders
Maintain transaction records
Provide warranty and after-sales services
Handle returns and refunds
Maintain customer accounts
Resolve disputes
Prevent fraud
Comply with taxation, accounting, statutory, and legal obligations
Enforce our agreements and policies

When personal information is no longer required, we may securely delete, destroy, or anonymise it in accordance with applicable law.

9. Your Rights and Choices

Subject to applicable Indian law, you may have certain rights regarding your personal information, including the right to:

Request information regarding your personal data
Request correction of inaccurate information
Request completion of incomplete information
Request deletion or erasure of personal information where legally permitted
Withdraw consent where processing is based on consent
Opt out of marketing communications
Raise a grievance regarding the processing of your personal data

To exercise any applicable rights, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

10. Data Security

We implement reasonable technical and organisational security measures to protect your information against:

Unauthorised access
Misuse
Disclosure
Alteration
Loss
Destruction
Fraudulent activity

Our security measures may include:

Secure website infrastructure
Access controls
Secure hosting
Encryption where appropriate
Restricted access to customer information
Monitoring of suspicious activities
Industry-standard security practices

However, no electronic transmission, website, computer system, or data storage method can be guaranteed to be completely secure.

11. Third-Party Links

Our website may contain links to third-party websites, services, payment gateways, social media platforms, or other external websites.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage users to review the privacy policies of any third-party websites they visit.

12. Children’s Privacy

Our website and services are intended for individuals who are legally capable of entering into transactions under applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

If we become aware that personal information relating to a child has been collected without appropriate authorisation or consent where required, we will take reasonable steps to delete or appropriately handle such information.

Parents or guardians who believe that a child has provided personal information to us may contact us.

13. Grievance Officer

In accordance with applicable Indian laws, privacy-related grievances may be addressed to:

Grievance Officer Name: Rohith

CARTFILLER ECOM PRIVATE LIMITED

Email: grievance@cartfillerelectronics.com

Phone: +91 9887473209

Address: First Floor, Property No. 55, Block and Pocket A-1, Rohini Sector 6, New Delhi, North West Delhi, Delhi – 110085, India

We will endeavour to acknowledge and address grievances within a reasonable period in accordance with applicable law.

14. International Data Transfers

Our website, hosting services, cloud infrastructure, payment processors, analytics providers, or other technology service providers may process information using systems located in India or other jurisdictions.

Where personal data is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable legal requirements.

15. Legal and Regulatory Disclosure

We may disclose personal information when reasonably necessary to:

Comply with applicable laws
Respond to lawful government requests
Comply with court orders
Assist law enforcement agencies
Prevent fraud or financial crime
Protect our legal rights
Protect the safety and security of our customers, employees, website, and business

16. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time due to changes in:

Our business operations
Website functionality
Legal requirements
Regulatory requirements
Technology
Our products and services

Any updated Privacy Policy will be published on this page with a revised “Last Updated” date.

We encourage users to review this Privacy Policy periodically.

17. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us:

CARTFILLER ECOM PRIVATE LIMITED

Email: info@cartfillerelectronics.com

Phone: +91 9887473209

Address: First Floor, Property No. 55, Block and Pocket A-1, Rohini Sector 6, New Delhi, North West Delhi, Delhi – 110085, India